Returns and Exchanges
At QUOTE - UNQUOTE ART, we take pride in crafting each art frame with meticulous attention to detail. As part of our commitment to providing you with personalized products, please note that all our frames are made to order. Therefore, we accept returns or exchanges within 7 days of receiving the product, provided it meets the return eligibility criteria outlined below.
Order and Frame Customization:
When you place an order with QUOTE - UNQUOTE ART, our team begins the process of creating a customized art frame specifically tailored to your preferences. We carefully select the materials and meticulously craft each frame to ensure the highest quality.
Return Eligibility:
To be eligible for a return or exchange, the following conditions must be met:
- The product must be damaged or have a manufacturing defect.
- You must notify us within 7 days of receiving the product.
- Provide clear photographs or videos demonstrating the damage or defect, along with your order details.
Return Process:
If you receive a damaged or defective product and wish to return or exchange it, please contact our customer support team within 7 days of receiving the product via email (info@quoteart.in) or WhatsApp (+91-8097067179). Provide your order details, including the order number, and the reason for the return or exchange. Our customer support team will guide you through the process and provide you with further instructions.
Please securely pack the product, ensuring that it is adequately protected during transit. We recommend using the original packaging, if available. Our logistics partner will schedule a pickup date and time convenient for you. Upon receiving the returned item, our team will inspect it to verify the damage or manufacturing defect. If the product is eligible for a return or exchange, we will process the request accordingly.
Refund Process:
If you are eligible for a refund, we will issue it using the same payment method used for the original purchase.
Exclusions:
The following items are not eligible for a return or exchange:
- Customized or personalized art frames that were accurately produced according to the customer's specifications.
- Items that have been damaged or altered by the customer.
- Items without the original packaging or proof of purchase.
Customer Support:
Our dedicated customer support team is available to assist you with any questions or concerns regarding returns. For assistance, please contact us via email (info@quoteart.in) or WhatsApp (+91-8097067179) during our business hours [10 A.M - 10 P.M].
Note: QUOTE - UNQUOTE ART reserves the right to modify or update this return policy at any time, without prior notice. Any changes will be communicated on our website.
We appreciate your understanding and cooperation with our return policy. Your satisfaction is of utmost importance to us, and we look forward to creating exceptional, customized art frames for you.